Privacy Policy (POPIA Compliant – South Africa)
Effective Date: 18-03-2026
Last Updated: 30-03-2026
1. Introduction
Welcome to Wild Whiskers (“we”, “us”, “our”).
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website:
www.wildwhiskers.co.za
2. Responsible Party
The responsible party for your personal information is:
Wild Whiskers
Email: hello@wildwhiskers.co.za
Phone: +27 83 308 8828
3. Information We Collect
We may collect and process the following personal information:
3.1 Information You Provide
- Full name
- Email address
- Phone number
- Billing and shipping address
3.2 Transaction Information
- Order details
- Purchase history
- Payment confirmation (processed via third-party providers)
3.3 Automatically Collected Information
- IP address
- Browser type and device
- Website usage data via cookies
4. How We Collect Information
We collect personal information when you:
- Place an order
- Create an account
- Subscribe to marketing communications
- Contact us via forms or email
- Browse our website (via cookies)
5. Purpose of Processing (Why We Use Your Information)
In terms of POPIA, we only process your personal information for specific, lawful purposes:
- To process and deliver your orders
- To communicate order updates and customer support
- To improve our website and services
- To comply with legal and tax obligations
- To send marketing communications (only with your consent)
6. Legal Basis for Processing
We process your personal information based on:
- Your consent
- The performance of a contract (e.g. fulfilling an order)
- Compliance with legal obligations
- Legitimate business interests
7. Sharing of Personal Information
We may share your personal information with:
- Payment gateways (e.g. PayFast, PayPal, Stripe)
- Courier and delivery services
- Website hosting and IT service providers
All third parties are required to respect the security of your personal information.
We do not sell or rent your personal information.
8. International Transfers
If any of our service providers are located outside South Africa, your information may be transferred internationally.
We ensure that such providers have adequate data protection measures in place.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encryption
- Secure payment gateways
- Limited access to personal data
10. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal, tax, and accounting requirements
11. Cookies
Our website uses cookies to:
- Enable shopping cart functionality
- Improve user experience
- Analyse website traffic
You may disable cookies in your browser settings.
12. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to the processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
13. Complaints
If you believe your personal information is being processed unlawfully, you may lodge a complaint with:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
14. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
16. Contact Us
If you have any questions about this Privacy Policy:
Wild Whiskers
Email: hello@wildwhiskers.co.za
Phone: +27 83 308 8828
17. Accounts
When you create an account, we store your personal information to:
- Simplify future checkouts
- Allow access to your order history
18. Payments
We accept payments via third-party providers such as:
- PayFast
- PayPal
- Stripe
We do not store your full card details. Payment providers process your data securely.
19. Shipping
We share the necessary delivery details (name, address, contact number) with courier companies to fulfil your order.
20. Product Reviews
If you leave a review, your name and comments may be publicly visible on the website.
21. Marketing
If you opt in to receive marketing:
- You may unsubscribe at any time via the link in our emails
- Or contact us directly to be removed